Cloudflare’s Chief Technology Officer Dane Knecht spoke publicly after a major outage disrupted internet services worldwide. The company, which calls itself “one of the world’s largest networks,” acknowledged the failure and apologized to its users.

CTO Issues Apology

Knecht admitted the disruption caused serious inconvenience. He said, “I won’t mince words: earlier today we failed our customers and the broader Internet when a problem in @Cloudflare network impacted large amounts of traffic that rely on us. The sites, businesses, and organizations that rely on Cloudflare depend on us being available and I apologize for the impact that we caused.”

What Caused the Outage

Knecht explained that a hidden bug caused the breakdown. He said the company will share a detailed report soon. He added, “Transparency about what happened matters, and we plan to share a breakdown with more details in a few hours. In short, a latent bug in a service underpinning our bot mitigation capability started to crash after a routine configuration change we made. That cascaded into a broad degradation to our network and other services. This was not an attack.”

Cloudflare Promises Preventive Measures

Knecht said the team has already started fixing the root problem. He noted, “That issue, impact it caused, and time to resolution is unacceptable. Work is already underway to make sure it does not happen again, but I know it caused real pain today. The trust our customers place in us is what we value the most and we are going to do what it takes to earn that back.”

Cloudflare Confirms Fix

Later, Cloudflare announced that engineers had resolved the issue. The company said, “A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal.”

It also warned that some users may still see minor problems as the system stabilizes.